A Tale of Two Job Postings

Check out what happened when I let our writers tell our story to potential new hires. Notice how in the second version our culture shines through, you learn exactly what we expect, why we appreciate your role, AND how we will make you happy  🙂

Telling your story to potential recruits is how the best recruit the best.  Let our writers help you tell your story.

OLD VERSION – Customer Success Specialist

(809 views – 35 candidates) – Not bad.

Full time account administrator position in Safety Harbor, FL. Strong computer, organizational, and interpersonal skills a must. Must have strong attention to detail.

Client setup and training
Account creation
Appointment Setting
Sales Pipeline Management
Administrative Duties

Strong Computer Skills
Excellent communication skills — both verbal and written
Accurate typing skills
Self-starter with ability to multitask
Strong organizational skills and detail oriented
Top notch customer service skills
Highly motivated and proactive, with the ability to work well independently
Good judgment and problem solving skills

We are a small team, and while we have been in business for over 3 years and are well funded, we have the soul of a start-up. If you aren’t willing to get your hands dirty and pitch in to all aspects of the company and our mission you won’t enjoy the job.

Please respond with a resume to be called for an interview.


NEW VERSION – Customer Success Specialist

(812 views – 112 candidates) – A 220% increase!

Hi. I’m Celeste, and I’m one of the co-founders here at Happy Grasshopper.

Our Customer Success Specialists have a great job here. In my opinion they are the glue that keeps our company strong. And right now, our team needs a rock star Customer Success Specialist to join the ranks.

So, what will you do?

You’ll work with our clients to ensure their accounts are properly setup and deployed, and you’ll help them maximize their use of our products and services. You’ll handle scheduling and planning. You’ll constantly question the status quo. And you’ll think deeply about process improvement.

You’ll also work with our Marketing team to help prospect for new clients. Occasionally, you’ll join us on the road to go meet with our clients or attend a trade show.

What do we expect from you?

When you identify gaps in existing processes, we’re dying for you to suggest simple changes that make a big impact. We need you to brainstorm, think beyond the obvious, and drive projects forward.

Because we’re a startup, we need you to know the difference between what could be done and what must be done… and you have the freedom to do it.

Also, as you keep track of all of the details, keep us focused on the most important ones!

And, who are you?

Ideally, you have 1-2 years experience in a customer support or marketing role. You probably have a Bachelor’s degree because you have always been eager to learn, and you thrive in a dynamic environment. You can convince me that you have strong writing and computer skills, and you are overflowing with problem solving skills.

Among the tools in your toolkit, the two shiniest will be your organizational skills and your outstanding communication skills.

IMPORTANT: How to apply:

Your first test: Send me your Resume and include a note that will convince me there is no other person better suited for this job than you.

Here’s a hint: I want to know how well you’ll take care of our clients.

And why would you want to work here? We have some ideas.

People like it here: Our team is small, but we are a tight knit group that works hard and plays hard.

You will be challenged: People here are smart and are going to challenge your ideas, but we get along even when we don’t agree.

We make money in a way you can be proud of: Some websites try to take advantage of people — we don’t. We offer a money back guarantee on everything we do here. It’s the only way we’d ever want to do business.

Our clients love us: We get testimonials from people all over the country who are overjoyed with the results they get from using our services.

If you are a natural born people pleaser and want to use your positive attitude to help a growing company get to the next level, I look forward to hearing from you.

By the way, we offer great benefits including paid time off, paid holidays, health insurance and 401k.

Talk to you soon!

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